At NeuPack, we are committed to delivering your orders in a safe, secure, and timely manner. All products are carefully packed to maintain quality and prevent damage during transit.
We currently ship orders across India.
International shipping is not available at this time.
Orders are processed within 1–2 working days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Standard delivery timelines range between 3–7 working days, depending on the delivery location.
Delivery times may vary due to:
Courier service availability
Weather conditions
Unforeseen or external circumstances beyond our control
NeuPack shall not be held responsible for delays caused by such factors.
Shipping charges, if applicable, will be calculated and displayed at checkout.
Any additional charges for bulk orders or special packaging requirements will be communicated separately before order confirmation.
Once your order is shipped, tracking details will be shared via email or SMS, wherever applicable.
Customers can use the provided tracking information to monitor shipment status.
NeuPack is not responsible for delivery delays caused by:
Incorrect or incomplete shipping address provided by the customer
Courier service delays beyond our control
Natural disasters, strikes, lockdowns, or government restrictions
If you receive a damaged product or if any item is missing from your order, please contact us within 48 hours of delivery with:
Order details
Clear images of the damaged or received package
Our team will review the issue and assist with an appropriate resolution.
For returns, refunds, or support:
Email: support@naupack.org
WhatsApp: +91 84900 10404
Office – Mon–Sat: 9:00 AM – 6:00 PM
